FAQs
1. What is Just One?
Just One is a UAE-based online dropshipping store offering high-quality products at affordable prices. We provide free delivery across the UAE and convenient cash-on-delivery payment options.
2. Do you offer delivery across the UAE?
Yes, we offer free delivery on all orders across the UAE without any minimum purchase requirement.
3. How long will it take to receive my order?
Delivery typically takes 3–7 business days, depending on your location and product availability. You will receive tracking details once your order is shipped.
4. How do I pay for my order?
We offer Cash on Delivery (COD) and other secure payment methods for your convenience. COD allows you to pay when your order is delivered to your doorstep.
5. Is there any delivery charge?
No, delivery is completely free for all orders across the UAE.
6. Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number by SMS or email to follow your order status.
7. How do I know if my order is confirmed?
After placing your order, you will receive a confirmation email or SMS with all the details of your purchase.
8. Can I cancel my order?
Yes, you may cancel your order before it is shipped. Once dispatched, cancellation may not be possible, but you can request a return after delivery.
9. What is your return policy?
We accept returns within 7 days of delivery. Items must be unused, in their original packaging, and with all tags intact.
10. How do I request a return or refund?
Simply contact us at justone9912@gmail.com with your order details, and our support team will guide you through the return and refund process.
11. How long does it take to process a refund?
Refunds are processed once the returned item is received and inspected. The timeline may vary, but we aim to process refunds within 7–10 business days.
12. Which items cannot be returned?
For hygiene and safety reasons, certain products such as personal care items, undergarments, and perishable goods cannot be returned.
13. Do you offer exchanges?
Yes, exchanges are possible within the return period, subject to product availability.
14. Are the products original and high-quality?
Yes, we source products from trusted suppliers and conduct quality checks to ensure that every product meets our standards.
15. How can I contact customer support?
You can reach our support team via email at justone9912@gmail.com. We aim to respond within 24 hours on business days.
16. Do you have a Wishlist feature?
Yes, you can add your favorite items to your Wishlist to purchase later. It helps you keep track of products you are interested in.
17. How do I subscribe to your newsletter?
Scroll to the bottom of our website and enter your email address in the newsletter section. You will receive updates on new arrivals, exclusive discounts, and special promotions.
18. Can I change my delivery address after placing an order?
If your order has not yet been shipped, you may contact our support team to update your delivery address. Once dispatched, address changes may not be possible.
19. Is shopping at Just One secure?
Yes, we use secure payment gateways and strong data protection measures to keep your information safe.
20. Why should I choose Just One?
With 1 million satisfied customers, free delivery, cash on delivery, quality products, and dedicated support, we make shopping easier, safer, and more reliable.